Privacy Policy

Information We Collect

When you use our website, create an account, or place an order, we may collect:

• Personal information — name, email address, phone number, shipping address, billing address.
• Payment information — processed securely through our payment gateway (Razorpay). We do not store your card details, UPI ID, or net banking credentials on our servers.
• Device and usage data — IP address, browser type, operating system, pages visited, time spent on site, and referral source. This is collected through cookies and analytics tools.

How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders.
• Send order confirmations, shipping updates, and invoices.
• Respond to your queries and provide customer support.
• Send promotional emails and offers — only if you have opted in. You can unsubscribe at any time using the link in the email.
• Improve our website, products, and overall customer experience through analytics.
• Detect and prevent fraud.
• Comply with legal and regulatory requirements.

Data Sharing

We do not sell, rent, or trade your personal information. We may share your data with the following third parties, strictly for the purposes described:

• Courier partners (Delhivery, BlueDart, DTDC, India Post) — to deliver your orders.
• Payment gateway (Razorpay) — to process your payments securely.
• Analytics tools (Google Analytics) — to understand website usage patterns. This data is anonymised and aggregated.
• Communication platforms (email and SMS service providers) — to send transactional and promotional messages.
• Legal authorities — if required by law, court order, or government regulation.

Cookies

Our website uses cookies — small data files stored on your device — to remember your preferences, keep items in your cart, and analyse site traffic. You can disable cookies through your browser settings, but doing so may affect some website features such as staying logged in or retaining your cart.

Data Security

We use industry-standard security measures to protect your data, including SSL encryption for all data transmitted through our website, secure payment processing via PCI-DSS compliant gateways, and restricted internal access controls. However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information for as long as necessary to provide our services, fulfil orders, and comply with legal obligations. Order-related data is retained for a minimum of 8 years in accordance with Indian tax, commerce, and pharmaceutical record-keeping regulations. You may request deletion of your account data at any time — though certain records may need to be retained for legal compliance.

Your Rights

You have the right to:

• Access the personal data we hold about you.
• Correct any inaccurate or incomplete information.
• Request deletion of your account and personal data, subject to legal retention requirements.
• Opt out of promotional communications at any time.
• Withdraw consent for data processing where consent was the basis for collection.

To exercise any of these rights, email us at privacy@shipra.in.

Third-Party Links

Our website may contain links to external websites. We are not responsible for the privacy practices or content of those sites. We recommend reviewing their privacy policies before sharing any personal information.

Children's Privacy

Our website and products are not intended for individuals under 18 years of age. We do not knowingly collect personal information from minors. If we become aware that a child has provided us with personal data, we will take steps to delete it.

Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised "Last updated" date. We encourage you to review this page periodically. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

For any privacy-related questions or requests, contact us at:

Shipra Ayurvedic Pharmaceuticals
Email: privacy@shipra.in
Phone: +91 9XXX XXX XXX
Address: [Registered Office Address], India